Our staff in New Hampshire is working hard to get your package to you. Most orders ship in 3-4 business days from date of ordering.
You will receive an email notification from us when your order has shipped. The tracking number in this email is the best way to track your package and its estimated arrival date. If you do not receive a shipping confirmation email from us within a week of placing your order, please check your junk-mail folder.
Rates
Contiguous U.S. (lower 48 & D.C.)
We offer free shipping on orders over $75.
Orders under $75 will be charged a flat rate of $8.50.
Non-Contiguous U.S. (Alaska, Hawaii, and U.S. Territories)
We offer free shipping on orders over $75.*
Orders under $75 will be charged a flat rate of $8.50.*
*The above pricing excludes fleece (which is shipped at cost), floor-loom kits (which are shipped for a $75 flat rate), and assembled floor looms (please call us at 800-338-9415 or use our Contact Page for pricing).
International, including Canada and Mexico
International orders are shipped for a $15 flat rate (exceptions apply, see below).
Please note that duties, taxes and fees are not included in the shipping price and are the responsibility of the customer upon receipt of the order.
$15 flat rate shipping does not apply to fleece, floor loom kits or assembled looms.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. Please note: the cost of return shipping will be the responsibility of the customer if the return is not a result of an error or damage by Harrisville Designs. When a return/exchange is received, the customer will be refunded for the cost of the product only, but not the original cost of shipping. If the return is a result of our error (you received an incorrect or defective item, etc.), Harrisville Designs will pay for return shipping and will take responsibility for all previous charges (contact us prior to shipping a return to receive return authorization).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please call our Toll Free Phone: (800) 338-9415 or visit our Contact Page
Workshop and Classes Withdrawal/Refund Policy
Please note our 2024 cancellation and refund policy includes a non-refundable $100.00 registration fee per workshop. In the case must withdraw, you have 8 weeks prior to class for a full tuition refund, less the registration fee. After this date all payments are non-refundable, no exceptions. Thank you for your understanding.
