Shipping policy

Our staff in New Hampshire is working hard to get your package to you. Most orders ship in 3 to 5 business days from date of ordering.  

You will receive an email notification from us when your order has shipped. The tracking number in this email is the best way to track your package and its estimated arrival date. If you do not receive a shipping confirmation email from us within a week of placing your order, please check your junk-mail folder. 

SHIPPING CHARGES 

Contiguous U.S. (lower 48 & D.C.) 

We offer free shipping on orders over $75.  

Orders under $75 will be charged a flat rate of $8.50. 

Non-Contiguous U.S. (Alaska, Hawaii, and U.S. Territories) 

We offer free shipping on orders over $75.* 

Orders under $75 will be charged a flat rate of $8.50.* 

*The above pricing excludes fleece (which is shipped at cost), floor-loom kits (which are shipped for a $75 flat rate), and assembled floor looms (please call us at 800-338-9415 or use our Contact Page for pricing). 

International, including Canada and Mexico 

Our international customers have two shipping options, which will be offered at checkout: 

• Flat rate shipping of $15 (duties, taxes, and fees are not included.)*  

• UPS Worldwide Economy for actual cost (does include duties, taxes, and fees.)* 

* The above international pricing excludes fleece (which is shipped at cost), floor loom kits (which are shipped for a $75 flat rate, not including duties, taxes, and fees), and assembled looms (please call us at 800-338-9415 or use our Contact Page for pricing). 

Please note that we are NOT responsible for additional charges imposed by the receiving country, such as duties, VAT or customs clearance fees. These are decided by the recipient's country and are unfortunately out of our hands. If you are concerned about possible fees, please check with your local postal service prior to ordering. Not all items available to ship internationally.