Shipping & Returns
Our staff is working tirelessly to fulfill your order. We are currently processing orders 7-10 days after they are placed. We appreciate your patience and trust that it will be worth the wait!
Please note that all shipping estimates are from the date of shipment. You will receive an email notification from us when your order has shipped. If you do not receive a shipping confirmation email from us within 7-10 business days of placing your order, please check your “spam” folder.
INTERNATIONAL SHIPPING: Please note that we are NOT responsible for additional charges imposed by the receiving country, such as duties, VAT or customs clearance fees. These are decided by the recipient's country and are unfortunately out of our hands. If you are concerned about possible fees, please check with your local postal service prior to ordering. Not all items available to ship internationally.
*Our FREE SHIPPING offer for orders over $75 is for web orders only. This offer excludes gift cards, fleece, reeds, and shipping to addresses outside the contiguous US.
When you place an order, your shipping and delivery dates with be estimated by an automatic postal service applications based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. Please note: the cost of return shipping will be the responsibility of the customer if the return is not a result of an error or damage by Harrisville Designs. When a return/exchange is received, the customer will be refunded for the cost of the product only, but not the original cost of shipping. If the return is a result of our error (you received an incorrect or defective item, etc.), Harrisville Designs will pay for return shipping and will take responsibility for all previous charges.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Workshop and Classes Withdrawal/Refund Policy
Tuition includes a non-refundable $50.00 registration fee for each workshop. Students who must withdraw have 5 weeks prior to class for a full tuition refund less the registration fee. After this date all payments are non-refundable. Final tuition payment is due 5 weeks before class starts. Remaining balances will be automatically deducted for students who have used credit cards. All others are responsible for forwarding their remaining balances.