Customer Service Representative
Job Brief
Our business is growing, and we are looking for the right person to join our sales & customer service team. You will act as a liaison with our customers, providing product/services information, creatively troubleshooting order issues, and answering questions with both accuracy and efficiency.
We operate on a 4 day/36 hour work week schedule and offer a competitive benefits package!
Responsibilities:
- Interact with retail and wholesale customers via email, phone, and online chat to provide support and information on our products.
- Handle customer inquiries; provide answers, assistance, and, if needed, appropriate solutions and alternatives; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Process retail and wholesale orders.
- Work to stay current and knowledgeable on all our products.
- Support other departments in various projects and administrative tasks as-needed.
Skills:
- Proficient in Microsoft Office products
- Excellent communication skills, including active listening and the ability to remain pleasant and respectful when faced with difficult questions.
- Ability to manage time well and multi-task in a busy open-office setting.
- Ability to work both independently and within a small team.
- Knowledge of (or willingness to learn) weaving, knitting, and other fiber arts a plus.
- Basic understanding of QuickBooks preferred.
Experience:
- Customer service experience required. 3-5 years preferred.
- Bookkeeping and/or data-entry experience preferred.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 36 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Referral program
- Retirement plan
About Us
Harrisville Designs has been spinning 100% virgin wool yarn in Harrisville, New Hampshire, for over 50 years, and is one of only a handful of woolen mills left in the country. We are a family business, founded in 1971 by Chick and Pat Colony and run with two of their three sons. The Colonys bring six generations of textile expertise to Harrisville Designs; today we produce locally spun yarn, beautifully carded fleece, handmade floor looms, and the award-winning Friendly Loom™ product line for kids and beginner crafters.
We’re an equal opportunity employer
Harrisville Designs is proud to be an equal-opportunity workplace and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Grow with Us
If you’re interested in working at Harrisville Designs, we’d love to hear from you. Please send your resume to careers@harrisville.com and we’ll be in touch.